Privacy Policy

Our policy is to follow and apply privacy legislation when dealing with clients and donors.

Reference: Freedom of Information and Protection of Privacy Act (PEI); Personal Information Protection and Electronic Documents Act (Canada)

Privacy Practices

We respect your privacy.

We are committed to taking all possible precautions to protect your contact information, and all other information submitted through this website, over the telephone, or in person.

Your contact information will not be shared with anyone without your knowledge and permission. Your contact information will be used solely for the purpose of communicating with you at your request.

Our telephone number does not come up on your call display. We will not leave a message on your telephone unless you have given us permission to do so.

The only time we require your mailing address is if you request that material is sent to you or if you would like a charitable receipt for a donation.

You do not have to use your real name when you call us unless you need a Lawyer Referral.

We provide an anonymous, confidential service.

All information you share with Community Legal Information will be kept strictly confidential, except in a few circumstances.

  • Lawyer Referral Service: We must share your information with the lawyer you are referred to for the conflict of interest check. Lawyers have an ethical and professional duty to maintain confidentiality.

Your information may be shared without your permission in the case of:

  • Risk of Death: If we believe, with reasonable grounds, that you or someone else is at immediate risk of death, we must disclose the situation to the appropriate authorities to ensure everyone's safety.
  • Risk of Suicide: If you say you are at risk of dying by suicide, we must call 911. We will assess if you have a suicide plan or if you are expressing feelings only. We will not call 911 if you are expressing feelings only.
  • Child at Risk: By law, we must report to authorities if you tell us a child may need protection or if you share information that shows a child is at risk.
  • Neglected Adult at Risk: We have a legal duty to report to authorities if you give us information that shows a neglected adult may need protection.

In these cases, we will only disclose the information required to ensure everyone's safety and we will involve you in the process, if possible.

If you have any questions, concerns or complaints regarding this policy, please contact us.

You can also request our full privacy policy.